At ORYIZON, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and shipping address when you place an order
- Payment Information: Payment details processed securely through Razorpay (we do not store your card details)
- Communication Data: Information you provide when you contact us or subscribe to our newsletter
- Order History: Records of your purchases and preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates via email and SMS
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent)
- Improve our products, services, and website
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Payment processors (Razorpay), shipping partners, and SMS providers who help us operate our business
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure payment processing through PCI-DSS compliant Razorpay
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for 7 years for accounting purposes.
8. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@oryizon.in
- Phone: +91 98765 43210
- Address: ORYIZON COMPANY, Hariya, ICP Road Raxaul, Near Piyush Medical Hall, First Floor, Haraiya, Raxaul, Purba Champaran, Bihar - 845305